Visitor Services Representative Job Opening

Posted: March 18, 2008

Job Title: Visitor Services Representative

Department: Advancement

Reports to: Visitor Services Supervisor

Status: Part-time

Description

Visitor Services Representatives are responsible for greeting visitors, selling Museum of Glass memberships and general admission tickets; and ensuring all visitors have a positive overall Museum experience.

Essential Responsibilities

• Ticket sales for all Museum events and venues.
• Offer to sell or renew Museum Membership at the beginning of every appropriate transaction.
• Accurate cash handling and reconciliation.
• Provide welcome and orientation to all visitors.
• Creative problem solving and resolution of visitor issues.
• Provide information on Museum exhibits and activities to enhance the visitor experience.
• Provide advancement department administrative support, as needed.
Additional duties as assigned in support of the mission of the Museum.

Minimum Qualifications

Education and Experience:  High school graduation preferred. Experience in customer service and cash handling required. Sense of humor is a must!

Skills

• Excellent customer service skills
• Familiarity with computer systems
• Cash handling expertise
• Strong communication skills; verbal and written fluency in English
• Solid organizational and problem-solving skills
• Ability to work as a team player

Special Requirements

Visitor Services Representatives will be required to work weekends, holidays and some evenings. Must be able to stand for extended periods.

To Apply...

To apply for a position, please mail a letter of interest, resume and a completed application form (pdf file) to:

Museum of Glass
Attn: HR
1801 Dock Street
Tacoma, WA 98402-3217